Registering:

 

 

Registration form

Go to https://sweetgrasscannabis.ca/bc/ and fill out all the required details on our registration form.

Contact Person

We recommend choosing the person who is tasked with purchasing to set up the account. If you are a chain of dispensaries with only one buyer you will need to make an account for each location, unless you are receiving orders to one central delivery location. The same person can be the contact for multiple locations. If the person in charge of ordering changes, you can update contact details in the “My Account” section of the website at any time.

Upload your BCLDB License 

Our registration form includes an attachment box for you to upload a copy of your BCLDB license. This must be uploaded at the same time as completing the registration form for the information to be submitted.

Registration Confirmation 

You can expect a confirmation of your registration within 2 business days. If you are waiting for longer than this please email po@sweetgrasscannabis.ca.

Login Details

Once we confirm your registration details and add you to our system you will receive your username and password via email. This password is autogenerated by our system, you can log in and update this at any time. Note: Only one account will be registered per location. If you have multiple people responsible for ordering please share the login details with them.  

 

 

Ordering:

 

Login

To access our BC DIRECT DELIVERY store you must log in with your unique username and password via https://sweetgrasscannabis.ca/bc/. You can do this by clicking “Login” at the top right-hand corner of our website. This will take you directly to our Shop page where all our available offerings and formats are shown.

Product Availability 

If the items are on the website, they are available to order. Any out-of-stock items will be marked. We cultivate craft, small-batch cannabis. This means, occasionally, some of our cultivars will be unavailable for purchase.

New Release Notification

When new products become available we will send out an email to registered dispensaries with all relevant product details. We will also do this to restock SKUs that have been out of stock for 4 weeks or more.

Make your selection 

Our website works like any online retailer. Peruse our options and add whatever catches your eye to your cart. Trust us, you can’t go wrong! You can view your cart at any time by clicking the shopping bag icon in the top right corner of the site. Once you are ready hit “Check Out” and you will be taken to our payment options.

Payment

Payment Options

  • E-transfer: Send your full payment to accounting@sweetgrasscannabis.ca. Please include your order number in the e-transfer notes* Your order will be held for 48 hours.

*Failing to include the order number will result in a delay in processing your order.

 

Shipping:

We ship orders on Tuesday and Thursday from our rural facility in the Kootenays.

Cost

The cost of shipping is assumed by the retailer. If you spend over $1500 shipping is free.

Carrier

For your convenience we offer two carrier options for shipping – Canada Post and Purolator. Shipping choices will be provided to you on checkout with the pricing displayed for each option.

 

Tracking

Once your order is on the way to you, we will send a notification and tracking number via email.

 

 

Returns:

If your product arrives in a condition you feel is unsatisfactory please reach out to info@sweetgrasscannabis.ca with the following:

  1. Order Number
  2. Lot Number
  3. Photographic evidence of the issue
  4. A short description of the concern.

 

Unsatisfied Customers

We strive to produce some of the best quality cannabis on the market, but occasionally issues can still arise. If a customer returns to your store with any issue, we would ask them to reach out to info@sweetgrasscannabis.ca and we will resolve their issue within 48 hours.

 

 

Contacts:

Phone Number: 250 352-WEED (9333)
Contact Email: po@sweetgrasscannabis.ca,  info@sweetgrasscannabis.ca
Website: https://sweetgrasscannabis.ca/bc
Instagram: @sweetgrass_cannabis_official

Ordering:

 

Login

To access our BD DIRECT DELIVERY store you must log in with your unique username and password via https://sweetgrasscannabis.ca/bc/. You can do this by clicking “Login” at the top right-hand corner of our website. This will take you directly to our Shop page where all our available offerings and formats are shown.

Product Availability 

If the items are on the website, they are available to order. Any out-of-stock items will be marked. We cultivate craft, small-batch cannabis. This means, occasionally, some of our cultivars will be unavailable for purchase.

New Release Notification

When new products become available we will send out an email to registered dispensaries with all relevant product details. We will also do this to restock SKUs that have been out of stock for 6 weeks or more.

Make your selection 

Our website works like any online retailer. Peruse our options and add whatever catches your eye to your cart. Trust us, you can’t go wrong! You can view your cart at any time by clicking the shopping bag icon in the top right corner of the site. Once you are ready hit “Check Out” and you will be taken to our payment options.

Payment

All orders will be shipped within 48 hours on normal business days and on confirmation of payment.

Payment Options

*Failing to include the order number will result in a delay in processing your order.

 

Shipping:

 

Cost

The cost of shipping is assumed by the retailer.

Processing

Confirmed purchase orders will be fulfilled within 2 business days of receiving payment.

Carrier

For your convenience we offer two carrier options for shipping – Canada Post and Purolator. Shipping choices will be provided to you on checkout with the pricing displayed for each option.


Tracking

Once your order is on the way to you, we will send a notification and tracking number via email.

 

 

Returns:

If your product arrives in a condition you feel is unsatisfactory please reach out to info@sweetgrasscannabis.ca with the following:

  1. Order Number
  2. Lot Number
  3. Photographic evidence of the issue
  4. A short description of the concern.

 

Unsatisfied Customers

We strive to produce some of the best quality cannabis on the market, but occasionally issues can still arise. If a customer returns to your store with any issue, we would ask them to reach out to info@sweetgrasscannabis.ca and we will resolve their issue within 48 hours.

 

 

Contacts:

Phone Number: 250 352-WEED (9333) Contact Email: po@sweetgrasscannabis.ca,  info@sweetgrasscannabis.ca

Website: https://sweetgrasscannabis.ca/bc

Instagram: @sweetgrass_cannabis_official